Q1: Are you a manufacturer or a trader? Where is your factory located?
A: Proud to be a manufacturer, we operate an advanced facility in Wuhan, with nearly 20,000 square meters of state-of-the-art production space. Our robust infrastructure includes fixed assets exceeding ten million dollars and annual sales surpassing fifteen million dollars. Our dedicated team consists of over 100 professionals, with more than 30 holding prestigious senior titles.
Q2: What qualifications does your company possess?
A: We hold a comprehensive set of qualifications, encompassing building decoration, building electrical installation, and electronic and intelligent engineering professional contracting class II qualifications. Additionally, we are accredited with a medical license and a pressure piping GC2 qualification. We proudly serve as the vice president of the purification industry and the refrigeration director unit in Hubei Province.
Q3: Is it possible to receive samples?
A: Absolutely, we are pleased to offer complimentary panel samples, with the customer responsible for covering shipping costs.
Q4: What is the typical production delivery timeline?
A: Our standard production delivery timeline ranges from 7 to 25 days upon receipt of deposit or confirmation of technical data for the cleanroom project. If expedited service is required, we can accommodate special arrangements for quicker delivery.
Q5: How is the shipping cost for an order calculated?
A: Shipping costs can either be covered directly by you, or we can manage it by adding an additional 30% to the order total for your convenience.
Q6: What payment options are available?
A: We utilize T/T as our payment method, with a 30% deposit required upfront and the remaining 70% payable before shipment.
Q7: What kind of after-sales support do you offer?
A: Our comprehensive after-sales service system ensures prompt and proactive resolution of any issues, providing you with unmatched peace of mind and support.
Q8: How can we stay informed about the status of our orders?
A: We are committed to providing timely updates on production, ensuring that you are aware of your order status at every step of the process.
Q9: What sets your company apart from the competition?
A: Our competitive advantage is rooted in sourcing top-quality materials and executing meticulous procurement processes. Our diverse, expertly crafted product lines, supported by a team of seasoned technical experts, have earned us a stellar reputation among customers. We are devoted to offering comprehensive, one-stop solutions for all your cleanroom needs.
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